<h3 id="isPasted">When will my order be processed?</h3><ul><li>Following your order validation, your order will be processed within 24 hours. During holiday closures, orders will be processed the next business day.&#xA0;</li><li>Orders placed by 12 pm EST will ship the same day.</li><li>Orders placed after 12 pm EST will ship the following business day.</li></ul><h3 id="how-can-i-track-my-order">How can I track my order?</h3><ul><li>Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates.</li><li>Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.</li></ul><h3 id="isPasted">Will the delivery require a signature upon receipt? What happens if I miss the delivery attempt?&#xA0;</h3><ul><li>Signature upon receipt is required for orders of value greater or equal to $500/500 EUR. If you miss the delivery attempt, the courier will attempt another delivery the next day.&#xA0;</li></ul><h3 id="what-is-a-pre-order-and-how-does-it-work">What is a Pre-Order and how does it work?</h3><ul><li>A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated release date is indicated for each pre-order item within the product page though pre-order dates may be subject to change. Once the item is shipped, tracking information is sent via email.</li></ul> <div data-qa="message-text" id="isPasted"><div data-qa="block-kit-renderer"><div dir="auto">Can I update my billing address after placing an order?&#xA0;</div> <ul><li><div dir="auto">Unfortunately, we are unable to update billing addresses once an order has been placed. &#xA0;Please ensure your billing information is correct at checkout before completing your purchase.</div></li></ul></div></div><div data-qa="reply_bar" data-stringify-ignore="true"> </div><h3 id="can-i-modify-my-shipping-address">Can I modify my shipping address?</h3><ul><li>If you need to modify your shipping or delivery information after your order has been placed, please <a href="https://eu.assouline.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> within 30 minutes of receiving your order information. Please note, that while we will try our best to accommodate the request, we cannot guarantee that we will be able to cancel or modify your order once it has been placed.</li><li>Shipping information, including delivery address, cannot be modified once the order has already been shipped.</li><li>Please note, shipping and delivery information for orders purchased through Facebook, PayPal, Shop Pay, and Klarna may not be modified once the order has been submitted.</li></ul>&#xA0;<h3 id="can-i-ship-to-different-addresses-in-the-same-order">Can I ship to different addresses in the same order?</h3><ul><li>Unfortunately, at this time we can only ship to one address per order.</li></ul><h3 id> </h3><h3 id="do-you-ship-internationally-if-so-which-countries-do-you-ship-to">Do you ship internationally? If so, which countries do you ship to?</h3><ul><li>Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Assouline to provide the best possible user experience to our international customers.</li><li>Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.</li><li>We do not ship to P.O. boxes, hotels, universities or APO/FPO addresses.</li></ul> <h3 id="what-shipping-methods-are-available">What shipping methods are available?</h3><ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0" id="isPasted"><li data-stringify-indent="0" data-stringify-border="0">FedEx 2nd Day: Delivered within 2 business days after your order ships.</li><li data-stringify-indent="0" data-stringify-border="0">FedEx Ground: Typically delivered within 3 to 7 business days, depending on your location.</li><li data-stringify-indent="0" data-stringify-border="0">FedEx Standard Overnight: Delivered the next business day after your order ships (Monday&#x2013;Friday delivery only).</li><li data-stringify-indent="0" data-stringify-border="0">FedEx International Economy: Delivered within 2-4 business days (Puerto Rico only).</li><li data-stringify-indent="0" data-stringify-border="0">Express Courier (Air): Delivered within 3-10 business days (Canada &amp; Latin America).</li></ul>Please note: All estimates apply once your order has been processed and shipped. Business days exclude weekends and holidays.Customs Delays (International Orders)<ul><li>Please note that international shipments are subject to customs clearance procedures upon arrival in the destination country. These processes are managed by local authorities and remain outside of our control. We are unable to expedite, bypass, or influence customs processing in any way. While every effort is made to ensure a seamless delivery experience, occasional delays may occur during this stage that can impact the estimated delivery timeframe. Once a shipment has cleared customs, it may also undergo final handling by the local carrier prior to delivery. This additional step can, at times, extend transit slightly. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience during this stage of delivery.</li></ul><h3 id="where-do-you-ship-to">Where do you ship to?</h3><ul><li>Our US site, <a href="http://assouline.com/">assouline.com</a>, ships to addresses in the United States, Canada, Mexico, U.S. Territories, and South and Central America.</li><li>For orders shipping to Asia and Asia-Pacific, please visit our AP site at <a href="https://ap.assouline.com/">ap.assouline.com</a>.</li><li>For orders shipping to Europe and Africa please visit our EU site at <a href="https://www.eu.assouline.com/">eu.assouline.com</a>.</li></ul>

Shipping & Delivery

What is your online return policy?<ul><li>We offer exchanges for merchandise credit only within 14 days of delivery. We do&#xA0;not&#xA0;allow refunds and the customer is responsible for the cost of return shipping.</li></ul> What should I do if my item arrives damaged or incorrect?<ul><li>If your order arrives damaged or incorrect, please contact Customer Service as soon as possible with your order number, a description of the issue, and photos.</li></ul> What are the conditions for an exchange?<ul><li>Items must be returned unused and unopened, in their original condition, with all original packaging.</li><li>Please note: Books, candles, and diffusers must remain sealed in their original cellophane to be eligible. Exchanges and credit are applicable only at the original point of purchase.</li></ul>Are any items non-returnable?<ul><li>Yes, the Ultimate Tower, Allure Bookstand, headphones, and any vintage or third-party items are final sale and not eligible for return or exchange.</li></ul> Can I exchange a Vespa helmet?<ul><li>&#xA0;Yes, size exchanges are available within 14 days of delivery and ship free both ways. If you prefer merchandise credit, return shipping is your responsibility. If your requested size is out of stock, we&#x2019;ll issue merchandise credit and cover return shipping.&#xA0;</li></ul> Can I return an item I bought online to an Assouline store?<ul><li>Assouline stores do not accept returns from purchases made online.</li><li>Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.</li></ul> Can I return an item purchased from a different seller?<ul><li>Assouline only accepts returns on products purchased directly from our website or retail locations. For return queries (including damages or defects) for products purchased through third-party sellers, please contact the original point of purchase.</li></ul>&#xA0; Are delivery charges refundable?<ul><li>Any original shipping charges incurred at the time of purchase are non-refundable.</li></ul>

Returns & Exchanges

<h3 id="isPasted">What forms of payment do you accept?</h3>Assouline accepts the following forms of payment for online purchases:<ul><li>Visa</li><li>Mastercard</li><li>American Express</li><li>JCB</li><li>Discover</li><li>PayPal</li><li>Apple Pay</li><li>Shop Pay and Shop Pay Installments</li><li>Afterpay</li><li>Assouline Gift Card</li></ul><h3 id> </h3><h3 id="will-i-be-charged-sales-tax">Will I be charged sales tax?</h3><ul><li>Local taxes, if applicable, will be added to your order as required by law in AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MD, MA, MI, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, and WI.</li><li>International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient may be responsible for such charges, and the charge can vary from country to country.</li></ul> <h3 id="isPasted">Are duties and taxes included at checkout?</h3><ul><li><div id="isPasted" style=" text-decoration: none;">Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase.</div></li><li><div id="isPasted" style=" text-decoration: none;">If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer&#x2019;s responsbility. It will be noted at checkout for full transparency before you order.</div></li></ul> <h3 id="does-assouline-offer-payment-plan-options">Does Assouline offer payment plan options?</h3><ul><li>Assouline has partnered with Shop Pay, Klarna, and Afterpay to offer pay in four interest-free installments.</li><li>To make a purchase using one of these options, make your selection at the time of checkout.</li></ul><h3 id="-1"> </h3><h3 id="can-i-use-multiple-forms-of-payment">Can I use multiple forms of payment?</h3><ul><li>At this time, we only accept one form of payment per order.</li></ul><h3 id="-2"> </h3><h3 id="can-i-cancel-or-modify-my-order">Can I cancel or modify my order?</h3><ul><li>You may request an order cancellation or modification within 30 mins after receiving your order confirmation. However, please note that while we will try our best to accommodate the request, &#xA0;we cannot guarantee that we will be able to cancel or modify your order once it has been placed.</li><li>To modify your order, please <a class="fr-green fr-strong" href="https://www.assouline.com/pages/contact-us">contact us</a> immediately.</li></ul>

Orders & Payment

Does Assouline offer gift wrapping?&#xA0;<ul><li>Yes, we offer signature gift wrapping on our books and candles. When this option is selected, products are wrapped in a special white matte gift wrapping paper &#x2013; sourced specifically by the Assouline family and sealed with the brand&#x2019;s signature wax seal for the final touch of luxury. You also have the option of including a personalized message during checkout.&#xA0;</li><li>Gift wrapping is not available for items on pre-order, Library Collection Objects or Ultimate Towers.&#xA0;</li><li>Complimentary gift wrapping is available on the Ultimate Collection titles and our Gift Sets. Please note that each item within the gift set is individually wrapped to preserve its presentation; items cannot be wrapped together.&#xA0;</li></ul>Does Assouline offer gift notes?&#xA0;<ul><li>Yes. You can add a complimentary gift note at checkout&#x2014;please note that we provide one gift note per order.&#xA0;</li><li>If you&#x2019;re sending gifts to multiple recipients and would like each to receive their own note, we recommend using the Multi-Ship option at checkout. This allows you to ship to multiple addresses in one transaction, with each recipient receiving a dedicated gift note.&#xA0;</li></ul>How do I add gift wrapping to an item?&#xA0;<ul><li>Signature gift wrapping may be added directly on the product detail page or during checkout by selecting the Gift Wrap option. If the option does not appear, the item is not eligible for gift wrapping at this time.&#xA0;</li></ul>Can I return or exchange an item gifted to me by someone else?&#xA0;<ul><li>Unfortunately, we do not allow returns or exchanges on gifted items.&#xA0;</li></ul> Gift Wrapping for International Orders<ul><li>Please note that international shipments may be subject to customs inspections upon arrival in the destination country. During this process, customs agents may open packages to verify their contents, which may unfortunately result in the gift wrapping being torn or damaged. While we take great care in packaging your order, this process is beyond our control. If your gift wrapping arrives damaged, kindly contact us with a photo of the damaged wrapping upon delivery.</li></ul>Does Assouline offer corporate gifting?&#xA0;<ul><li>Yes. Assouline provides tailored corporate gifting solutions for orders above a certain threshold. For more information, we invite you to visit our Corporate Gifting page, where you can submit an inquiry.&#xA0;</li><li>If you&#x2019;re looking to gift multiple recipients&#x2014;whether 2 or 50&#x2014;our gifting portal offers a seamless, elevated experience designed for scale. Upload your list of recipients and addresses, schedule deliveries in advance, add personalized messages, and track each shipment with ease to ensure every client receives a thoughtfully presented gift.&#xA0;</li></ul>Where can I purchase an Assouline gift card?<ul><li>We do not offer traditional gift cards online; they can only be purchased in our boutiques.&#xA0;</li><li>However, we offer something even more personalized for online gifting. By selecting the E-Gift option at checkout, you choose a title for your recipient, and they&#x2019;ll receive a beautifully presented digital notification. From there, they can accept your selection or swap it for another title of equal value&#x2014;ensuring they receive something they truly love. There&#x2019;s no additional cost, and you can schedule the delivery via email or SMS at the perfect moment.&#xA0;</li></ul>Physical Gift Card Usage&#xA0;<ul><li>Gift cards purchased in the US are valid only at US Assouline boutiques or on Assouline.com.</li><li>The Maison Assouline London Gift Card is valid exclusively at our Piccadilly boutique.</li><li>The Assouline Paris Gift Card is valid exclusively at our Paris boutique.</li></ul>&#xA0;Do gift cards expire?&#xA0;<ul><li>Gift Cards have no expiration date. The balance of the Card cannot be refunded or exchanged for cash, except as required by law. Assouline will not replace lost, stolen, misplaced or damaged Gift Cards.&#xA0;</li></ul>What currencies can be used to purchase gift cards?&#xA0;<ul><li>Gift Cards may be purchased in stores with no fees in the following currencies:&#xA0;<ul><li>US Dollars (USD $)</li><li>British Pounds (GBP &#xA3;)</li><li>Euros (EUR &#x20AC;)</li></ul></li></ul> Can Assouline help me select the right gift?&#xA0;<ul><li>If you&#x2019;re unsure what to gift someone, we&#x2019;re here to help. Simply open the chat bubble on our site, and one of our associates will gladly guide you toward the perfect selection.&#xA0;</li></ul>Can I add a gift receipt to my order?&#xA0;<ul><li>We do not offer separate gift receipts; however, our invoices do not include pricing, ensuring your recipient will not see any purchase details.&#xA0;</li></ul>How do I know which item is wrapped?&#xA0;<ul><li>Each item is wrapped individually and labeled with a corresponding number. These numbers match the line items on your packing slip. For example, if you have five gift-wrapped items, each wrapped piece will display a number that aligns with its respective entry on the packing slip, making it easy to identify which item is which.&#xA0;</li></ul> What is E-Gifting? / What are E-Gifts? &#xA0;<ul><li>If you&#x2019;re looking for a more flexible gifting option, we offer E-Gifting&#x2014;a refined digital solution for moments when you&#x2019;re unsure of the recipient&#x2019;s preferences or need a thoughtful last-minute gesture. At checkout, you&#x2019;ll select a title for your recipient; they&#x2019;ll then receive a beautifully presented digital notification via email or SMS.&#xA0;</li><li>E-Gifts can be delivered instantly or scheduled for a future date, and recipients have the option to accept your selection or exchange it for another title of equal value&#x2014;ensuring they receive something they truly love.</li><li>Please note: E-Gifts are not available on Pre-Order titles at this time.&#xA0;</li></ul>What if I want to send to multiple recipients? &#xA0;<ul><li>If you&#x2019;re looking to gift multiple clients, whether 2 or 50, you&#x2019;ll find a seamless, elevated experience designed for scale. Simply upload your list of recipients and addresses, schedule deliveries in advance, add personalized messages, and track each shipment with ease to ensure every client receives a thoughtfully presented gift.&#xA0;</li></ul>

Gifts & Gift Cards

Information about financing your purchase with Afterpay.

Afterpay

RFC & Mexican Tax ID. Additional Customs Policy. Order Limits & Shipping

RFC &amp; Mexican Tax ID<ul><li>What is an RFC and why do I need it?&#xA0;Your RFC (Registro Federal de Contribuyentes) is your Mexican tax ID, issued by SAT (Mexico&apos;s tax authority). It is required by Mexican customs for all imports and must be provided at checkout for orders shipping to Mexico.</li><li>Where can I find my RFC number?&#xA0;You can find your RFC on any official tax document.</li><li>What happens if I enter an incorrect RFC?&#xA0;An incorrect RFC may cause your order to be delayed or returned to Assouline. Please double-check your RFC before completing your purchase.</li><li>What RFC should I use if I&apos;m sending a gift to Mexico?&#xA0;If you are sending a gift, please enter the recipient&apos;s RFC if known. If you do not have the recipient&apos;s RFC, you may enter your own.</li><li>What happens if I don&apos;t provide a valid RFC?&#xA0;Orders missing a valid RFC may be delayed at customs or returned to Assouline. We strongly recommend providing your RFC at checkout to avoid any disruption to your delivery.</li></ul>Additional Customs Policy<ul><li>Why might customs contact me directly?&#xA0;For orders shipped to Mexico, customs authorities may require additional documentation or information before releasing your shipment. As Assouline is unable to facilitate this process on your behalf, they will contact you directly.</li><li>What documents might customs request?&#xA0;Customs may request proof of identity, your RFC, or other documentation related to your order. Requirements vary and are determined by Mexican customs authorities.</li><li>How quickly do I need to respond to customs?&#xA0;We recommend responding as promptly as possible. Delays in responding may result in your order being held or returned to Assouline.</li><li>What happens if my order cannot be cleared through customs?&#xA0;Orders that cannot be cleared through customs will be returned to Assouline. If this happens, please contact our customer service team at <a href="mailto:customerservice@assouline.com">customerservice@assouline.com</a> for assistance.</li><li>Can Assouline help me with the customs clearance process?&#xA0;Unfortunately, Assouline is unable to facilitate the customs clearance process on your behalf. If customs authorities contact you, please be prepared to respond promptly with any requested documentation.</li></ul>Order Limits &amp; Shipping<ul><li>Why can&apos;t I complete my order?&#xA0;Your order may exceed the $2,500 USD de minimis threshold, which requires additional customs brokerage that Assouline is unable to arrange. To proceed, we recommend splitting your order into multiple shipments so that each falls within this limit.</li><li>What is the $2,500 USD de minimis threshold?&#xA0;The de minimis threshold is the maximum order value that can be imported into Mexico without requiring formal customs brokerage. Orders shipped to Mexico must not exceed $2,500 USD per shipment.</li><li>Can I place multiple smaller orders to stay within the threshold?&#xA0;Yes, placing multiple orders each under $2,500 USD is the recommended way to ensure your shipments can be processed through customs without additional brokerage requirements.</li><li>Who do I contact if a product in my order exceeds the $2,500 limit?&#xA0;Please reach out to our customer service team at <a href="mailto:customerservice@assouline.com">customerservice@assouline.com</a> and we will help you find the best solution.</li></ul>

Mexican Customs Policy

Order Limits & Shipping. What if a single item exceeds the $2,999 limit? Some items are priced above the Brazil shipping threshold and cannot be purchased online for delivery to Brazil.

Order Limits &amp; Shipping<ul><li>Why can&apos;t I ship my order to Brazil?&#xA0;Orders shipped to Brazil cannot exceed $2,999 USD at checkout. This is a Brazilian customs regulation. If your cart contains multiple items, try splitting into separate orders each under this amount.What if a single item exceeds the $2,999 limit? Some items are priced above the Brazil shipping threshold and cannot be purchased online for delivery to Brazil.&#xA0;</li></ul>

Brazil Customs Policy

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ASSOULINE

Information about Shipping, Exchanges, Payment Methods and Gift Cards.

Orders, Returns, Shipping, and Payment