<h3 id="isPasted">When will my order be processed?</h3><ul id="isPasted"><li>Orders placed before 12pm ET will be processed the same business day. Please note that orders are not processed on weekends or holidays.</li><li id="isPasted">During holiday closures orders will be processed the next business day.&#xA0;</li></ul><h3 id="isPasted">How can I track my order?</h3><ul><li>Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates.</li><li>Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.</li><li>Please note that orders over $500 require a signature.&#xA0;</li><li>If you need further assistance tracking your package, please contact <a class="fr-green fr-strong" href="https://www.fedex.com/en-us/tracking.html">FedEx</a> directly at 1-800-GO-FEDEX and provide your tracking number.</li></ul><p>&#xA0;</p><h3 id="can-i-modify-my-shipping-address">Can I modify my shipping address?</h3><ul><li>If you need to modify your shipping or delivery information after your order has been placed, please <a class="fr-green fr-strong" href="https://www.assouline.com/pages/contact-us">contact us</a> within 30 minutes of receiving your order information. Please note, that while we will try our best to accommodate the request, we cannot guarantee that we will be able to cancel or modify your order once it has been placed.</li><li>Shipping information, including delivery address, cannot be modified once the order has already been shipped.</li><li>Please note, shipping and delivery information for orders purchased through Facebook, PayPal, Shop Pay, Affirm, or Afterpay may not be modified once the order has been submitted.</li></ul><p>&#xA0;</p><h3 id="can-i-ship-to-different-addresses-in-the-same-order">Can I ship to different addresses in the same order?</h3><ul><li>Unfortunately, at this time we can only ship to one address per order.</li></ul><h3 id><br></h3><h3 id="what-shipping-methods-are-available">What shipping methods are available?</h3><table border="1" cellpadding="0" cellspacing="0" width="498"><tbody><tr><td valign="top" width="44.57831325301205%"><p><strong>Shipping Method</strong></p></td><td valign="top" width="55.42168674698795%"><p><strong>Estimated Delivery</strong></p></td></tr><tr><td valign="top" width="44.57831325301205%"><p>FedEx Ground</p></td><td valign="top" width="55.42168674698795%"><p>3-7 business days</p></td></tr><tr><td valign="top" width="44.57831325301205%"><p>FedEx 2nd Day</p></td><td valign="top" width="55.42168674698795%"><p>2 business days<br>&#xA0;(if ordered by 12pm EST)</p></td></tr><tr><td valign="top" width="44.57831325301205%"><p>FedEx Next Day</p></td><td valign="top" width="55.42168674698795%"><p>1 business day<br>&#xA0;(if ordered by 12pm EST)</p></td></tr><tr><td valign="top" width="44.57831325301205%"><p>FedEx International Economy</p></td><td valign="top" width="55.42168674698795%"><p>7-15 business days</p></td></tr><tr><td valign="top" width="44.57831325301205%"><p>FedEx International Priority</p></td><td valign="top" width="55.42168674698795%"><p>5-10 business days</p></td></tr></tbody></table><p><em><strong><span style="font-size: 12px;">* Shipping times are not inclusive of processing time.&#xA0;</span></strong></em></p><p><strong><em><span style="font-size: 12px;">** Shipping cost will be calculated at checkout.</span></em></strong></p><p><strong>GROUND</strong></p><ul><li>Free on eligible U.S. orders over $200. Not eligible for orders shipping to Alaska, Hawaii, and U.S. Territories.</li><li>Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.</li><li>Most Standard orders are delivered within 5 business days from the order&apos;s ship date.</li><li>We do not ship to P.O. boxes or APO/FPO addresses.</li></ul><p><strong>2ND DAY</strong></p><ul><li>2nd Day orders placed by 12pm EST will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 12pm EST will be processed and shipped the next business day.</li><li>Orders shipped via 2nd Day Service are delivered within 2 business days from the order&apos;s ship date.</li><li>Orders destined for U.S. Territories, and APO/FPO locations are not eligible for 2nd Day Service.</li></ul><p><strong>NEXT DAY</strong></p><ul><li>Overnight orders placed by 12pm EST will be processed and shipped the same day, depending on product availability. Overnight orders placed after 12pm EST will be processed and shipped the next business day.</li><li>Orders shipped via Overnight Service are delivered within 1 business day from the order&apos;s ship date.</li><li>Orders destined for U.S. Territories, and APO/FPO locations are not eligible for Overnight Service.</li></ul><p><strong>INTERNATIONAL ECONOMY &amp; PRIORITY</strong></p><ul><li>Our US site, <a class="fr-strong" href="https://www.assouline.com/">assouline.com</a> ships to addresses in the United States, Canada, Mexico, U.S. Territories, and South and Central America.</li><li>For orders shipping to Europe or Africa please visit <a class="fr-strong" href="https://eu.assouline.com/">eu.assouline.com</a>. Please note, we are not shipping to Russia, Ukraine, or Israel at this time.</li><li>For orders shipping to Asia or Asia-Pacific (APAC), please visit <a class="fr-strong" href="https://ap.assouline.com/">ap.assouline.com</a>.</li><li>Most orders shipped via International Service are processed and shipped in 1 - 2 business days, depending on product availability.</li><li>Most International orders are delivered within 7 business days from the order&apos;s ship date.</li></ul><p><br></p>

Shipping & Delivery

<h3 id="isPasted">What is your online return policy?</h3><ul><li>If the content of your order arrives damaged, or is incorrect, please contact Customer Service as soon as possible. If you received a damaged item, please email us with your order number, details of the damage and photos if possible.</li><li>If you wish to return your order for any other reason, we allow returns for exchange or merchandise credit only within 14 days of delivery. No refunds. Please note you will be responsible for the return shipping cost. Please email us to begin the return process. Items must be returned in the same condition in which they were received and within 14 days of the delivery date. Exchanges and credit are applicable only at the original point of purchase.</li><li>All non-book merchandise including objects, bookstands, book towers, candles, stationery, vintage books, and gallery items are considered final sale.</li></ul><p>&#xA0;</p><h3 id="can-i-return-an-item-i-bought-online-to-an-assouline-store">Can I return an item I bought online to an Assouline store?</h3><ul><li>Assouline stores do not accept returns from purchases made online.</li><li>Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.</li></ul><p>&#xA0;</p><h3 id="can-i-return-an-item-purchased-from-a-different-seller">Can I return an item purchased from a different seller?</h3><ul><li>Assouline only accepts returns on products purchased directly from our website or retail locations. For return queries (including damages) for products purchased through third-party sellers, please contact the original point of purchase.</li></ul><p>&#xA0;</p><h3 id="are-delivery-charges-refundable">Are delivery charges refundable?</h3><ul><li>Any original shipping charges incurred at the time of purchase are non-refundable.</li></ul><h3 id>&#xA0;</h3><h3 id="what-is-your-return--exchange-policy-for-candles">What is your return &amp; exchange policy for Candles?</h3><p><strong>All sales are final:&#xA0;</strong>Due to the nature of our products, all candle sales are final.</p><p><strong>Damages:&#xA0;</strong>We offer a refund on items that may have been damaged in transit. If your candle arrives damaged, please contact Customer Care within 14 days of receiving your order with a photo of the damaged item. Candles must be in their original packaging, unused, and accompanied by an original receipt. We will not honor refunds for reasons other than damage incurred during shipping. Assouline reserves the right to reject any exchanges that do not comply with the conditions stated above. Items that appear used or worn upon inspection will not be eligible for refunds.</p>

Returns & Exchanges

<h3 id="isPasted">What forms of payment do you accept?</h3><p>Assouline accepts the following forms of payment for online purchases:</p><ul><li>Visa</li><li>Mastercard</li><li>American Express</li><li>JCB</li><li>Discover</li><li>PayPal</li><li>Apple Pay</li><li>Shop Pay and Shop Pay Installments</li><li>Affirm</li><li>Afterpay</li><li>Assouline Gift Card</li></ul><h3 id><br></h3><h3 id="will-i-be-charged-sales-tax">Will I be charged sales tax?</h3><ul><li>Local taxes, if applicable, will be added to your order as required by law in AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MD, MA, MI, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, and WI.</li><li>International orders could be subject to import taxes, custom duties and fees once the shipment arrives at its destination. The recipient may be responsible for such charges, and the charge can vary from country to country.</li></ul><h3 id="-1"><br></h3><h3 id="does-assouline-offer-payment-plan-options">Does Assouline offer payment plan options?</h3><ul><li>Assouline has partnered with Shop Pay, Klarna, and Afterpay to offer pay in four interest-free installments.</li><li>Assouline has partnered with Affirm to offer 12-month installments at 0% APR.</li><li>To make a purchase using one of these options, make your selection at the time of checkout.</li></ul><h3 id="-2"><br></h3><h3 id="can-i-use-multiple-forms-of-payment">Can I use multiple forms of payment?</h3><ul><li>At this time, we only accept one form of payment per order.</li></ul><h3 id="-3"><br></h3><h3 id="can-i-cancel-or-modify-my-order">Can I cancel or modify my order?</h3><ul><li>You may request an order cancellation or modification within 30 mins after receiving your order confirmation. However, please note that while we will try our best to accommodate the request, &#xA0;we cannot guarantee that we will be able to cancel or modify your order once it has been placed.</li><li>To modify your order, please <a class="fr-green fr-strong" href="https://www.assouline.com/pages/contact-us">contact us</a> immediately.</li></ul>

Orders & Payment

<h3 id="isPasted">Does Assouline offer gift wrapping?</h3><ul><li>Yes, we offer signature gift wrapping on all of our products. When this option is selected, books are wrapped in a special white matte gift wrapping paper &#x2013; sourced specifically by the Assouline family and sealed with the brand&#x2019;s signature wax seal for the final touch of luxury. You also have the option of including a personalized message during checkout.</li><li>Gift wrapping is not available for items on pre-order.</li><li>Complimentary gift wrapping is available on the Ultimate Collection.</li></ul><h3 id><br></h3><h3 id="how-do-i-add-gift-wrapping-to-an-item">How do I add gift wrapping to an item?</h3><ul><li>You may add signature gift wrapping on the product detail page or on the checkout page by clicking on the Gift Wrap option.</li></ul><h3 id="-1"><br></h3><h3 id="can-i-return-or-exchange-an-item-gifted-to-me-by-someone-else">Can I return or exchange an item gifted to me by someone else?</h3><ul><li>Unfortunately, we do not allow returns or exchanges on gifted items.</li></ul><h3 id="-2"><br></h3><h3 id="does-assouline-offer-corporate-gifting">Does Assouline offer corporate gifting?</h3><ul><li>Assouline offers corporate gifting options to personalize the covers based on volume orders.</li><li>For volume discounts, personalization, and specialty gifting, please visit our <a class="fr-green" href="https://www.assouline.com/pages/corporate-gifting"><strong>Corporate Gifting</strong> </a>page for more details.</li></ul><h3 id="-3"><br></h3><h3 id="isPasted">Where can I purchase an Assouline gift card?</h3><ul><li>Gift cards can be purchased at our retail locations only.</li><li>Gift cards purchased in the US are only valid for purchases at our US Assouline boutiques or Assouline.com.</li><li>The Maison Assouline London Gift Card is only valid for purchases at our Piccadilly boutique.</li><li>The Assouline Paris Gift Card is only valid for purchases at our Paris boutique.</li></ul><p>&#xA0;</p><h3 id="do-gift-cards-expire">Do gift cards expire?</h3><ul><li>Gift Cards have no expiration date. The balance of the Card cannot be refunded or exchanged for cash, except as required by law. Assouline will not replace lost, stolen, misplaced or damaged Gift Cards.</li></ul><h3 id="-4"><br></h3><h3 id="what-currencies-can-be-used-to-purchase-gift-cards">What currencies can be used to purchase gift cards?</h3><p><span style="font-size: 14px;">Gift Cards may be purchased with no fees in the following currencies:</span></p><ul><li style="font-size: 14px;">US Dollars (USD $)</li><li style="font-size: 14px;">British Pounds (GBP &#xA3;)</li><li style="font-size: 14px;">Euros (EUR &#x20AC;)</li></ul>

Gifts & Gift Cards

Information about financing your purchase with Affirm.

<h3 id="isPasted">Can I pay off my purchase early?</h3><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes! There&#x2019;s no penalty for paying early.</p><h3 id><br></h3><h3 id="how-do-i-make-my-payments">How do I make my payments?</h3><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can make or schedule payments at <a class="fr-green fr-strong" href="http://affirm.com" rel="noopener noreferrer" target="_blank">affirm.com</a> or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.</p><h3 id="-1"><br></h3><h3 id="can-i-return-an-item-i-bought-with-affirm">Can I return an item I bought with Affirm?</h3><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes&#x2014;you can return an item you bought with Affirm by initiating the return
process with the store.</p><h3 id="-2"><br></h3><h3 id="does-checking-my-eligibility-affect-my-credit-score">Does checking my eligibility affect my credit score?</h3><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No&#x2014;your credit score won&#x2019;t be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in <a class="fr-strong fr-green" href="https://helpcenter.affirm.com/s/" rel="noopener noreferrer" target="_blank">Affirm&#x2019;s Help Center</a>.</p><h3 id="-3"><br></h3><h3 id="do-i-need-a-mobile-number-to-use-affirm">Do I need a mobile number to use Affirm?</h3><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes, you&#x2019;ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it&#x2019;s really you who is creating your account and signing in.</p><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><h3 id="where-can-i-learn-more-about-affirm">Where can I learn more about Affirm?</h3><p style="box-sizing: border-box; border: 0 solid var(--color-border,currentColor); --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(147,197,253,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 1em 0px; color: var(--color-text-paragraph); font-size: 16px; font-family: ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can visit their website at <a class="fr-strong fr-green" href="http://affirm.com" rel="noopener noreferrer" target="_blank">affirm.com</a>.</p>

Affirm

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Information about Shipping, Exchanges, Payment Methods and Gift Cards.

Orders, Returns, Shipping, and Payment