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Shipping & DeliveryUpdated 11 minutes ago

When will my order be processed?

  • Orders placed before 1pm ET will be processed the same business day. Please note that orders are not processed on weekends or holidays.
  • During holiday closures orders will be processed the next business day. 

How can I track my order?

  • Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates.
  • Actual delivery dates cannot be guaranteed and are subject to circumstances beyond our control, including delays by carrier, supply chain issues, weather, and other factors.

 

Can I modify my shipping address?

  • If you need to modify your shipping or delivery information after your order has been placed, please contact us within 30 minutes of receiving your order information. Please note, that while we will try our best to accommodate the request, we cannot guarantee that we will be able to cancel or modify your order once it has been placed.
  • Shipping information, including delivery address, cannot be modified once the order has already been shipped.
  • Please note, shipping and delivery information for orders purchased through Facebook, PayPal, Shop Pay, Affirm, or Afterpay may not be modified once the order has been submitted.

 

Can I ship to different addresses in the same order?

  • Unfortunately, at this time we can only ship to one address per order.


Do you ship internationally? If so, which countries do you ship to?

  • Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Assouline to provide the best possible user experience to our international customers.
  • Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.


What shipping methods are available?

Shipping Method

Estimated Delivery

FedEx Ground

3-7 business days

FedEx 2nd Day

2 business days
 (if ordered by 1pm EST)

FedEx Next Day

1 business day
 (if ordered by 1pm EST)

FedEx International Economy

7-15 business days

FedEx International Priority

5-10 business days

* Shipping times are not inclusive of processing time. 

** Shipping cost will be calculated at checkout.

GROUND

  • Free on eligible U.S. orders over $200. Not eligible for orders shipping to Alaska, Hawaii, and U.S. Territories. Gift Wrapping does not apply toward the free shipping threshold.
  • Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
  • Most Standard orders are delivered within 5 business days from the order's ship date.
  • We do not ship to P.O. boxes or APO/FPO addresses.

2ND DAY

  • 2nd Day orders placed by 12pm EST will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 12pm EST will be processed and shipped the next business day.
  • Orders shipped via 2nd Day Service are delivered within 2 business days from the order's ship date.
  • Orders destined for U.S. Territories, and APO/FPO locations are not eligible for 2nd Day Service.

NEXT DAY

  • Overnight orders placed by 12pm EST will be processed and shipped the same day, depending on product availability. Overnight orders placed after 12pm EST will be processed and shipped the next business day.
  • Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.
  • Orders destined for U.S. Territories, and APO/FPO locations are not eligible for Overnight Service.

INTERNATIONAL ECONOMY & PRIORITY

  • Our US site, assouline.com ships to addresses in the United States, Canada, Mexico, U.S. Territories, and South and Central America.
  • For orders shipping to Europe or Africa please visit eu.assouline.com. Please note, we are not shipping to Russia and Ukraine at this time.
  • For orders shipping to Asia or Asia-Pacific (APAC), please visit ap.assouline.com.
  • Most orders shipped via International Service are processed and shipped in 1 - 2 business days, depending on product availability.
  • Most International orders are delivered within 7 business days from the order's ship date.


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