Returns & ExchangesUpdated 5 days ago

What is your online return policy?

• We offer exchanges for merchandise credit only within 14 days of delivery. We do not allow refunds and the customer is responsible for the cost of return shipping.

What should I do if my item arrives damaged or incorrect?

• If your order arrives damaged or incorrect, please contact Customer Service as soon as possible with your order number, a description of the issue, and photos.

What are the conditions for an exchange?

• Items must be returned unused and unopened, in their original condition, with all original packaging.
• Please note: Books, candles, and diffusers must remain sealed in their original cellophane to be eligible. Exchanges and credit are applicable only at the original point of purchase.

Are any items non-returnable?

• Yes, the Ultimate Tower, Allure Bookstand, headphones, and any vintage or third-party items are final sale and not eligible for return or exchange.

Can I exchange a Vespa helmet?

•  Yes, size exchanges are available within 14 days of delivery and ship free both ways. If you prefer merchandise credit, return shipping is your responsibility. If your requested size is out of stock, we’ll issue merchandise credit and cover return shipping. 

Can I return an item I bought online to an Assouline store?

• Assouline stores do not accept returns from purchases made online.
• Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.

Can I return an item purchased from a different seller?

• Assouline only accepts returns on products purchased directly from our website or retail locations. For return queries (including damages or defects) for products purchased through third-party sellers, please contact the original point of purchase.

 
Are delivery charges refundable?

• Any original shipping charges incurred at the time of purchase are non-refundable.