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Returns & ExchangesUpdated 5 months ago

What is your online return policy?

  • If the content of your order arrives damaged, or is incorrect, please contact Customer Service as soon as possible. If you received a damaged item, please email us with your order number, details of the damage and photos if possible.
  • If you wish to return your order for any other reason, we allow returns for exchange or merchandise credit only within 14 days of delivery. No refunds. Please note you will be responsible for the return shipping cost. Please email us to begin the return process. Items must be returned in the same condition in which they were received and within 14 days of the delivery date. Exchanges and credit are applicable only at the original point of purchase.
  • All non-book merchandise including objects, bookstands, book towers, candles, stationery, vintage books, and gallery items are considered final sale.

 

Can I return an item I bought online to an Assouline store?

  • Assouline stores do not accept returns from purchases made online.
  • Items purchased at Assouline retail locations can only be returned to where the original transaction occurred.

 

Can I return an item purchased from a different seller?

  • Assouline only accepts returns on products purchased directly from our website or retail locations. For return queries (including damages) for products purchased through third-party sellers, please contact the original point of purchase.

 

Are delivery charges refundable?

  • Any original shipping charges incurred at the time of purchase are non-refundable.

 

What is your return & exchange policy for Candles?

All sales are final: Due to the nature of our products, all candle sales are final.

Damages: We offer a refund on items that may have been damaged in transit. If your candle arrives damaged, please contact Customer Care within 14 days of receiving your order with a photo of the damaged item. Candles must be in their original packaging, unused, and accompanied by an original receipt. We will not honor refunds for reasons other than damage incurred during shipping. Assouline reserves the right to reject any exchanges that do not comply with the conditions stated above. Items that appear used or worn upon inspection will not be eligible for refunds.

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